{"id":724,"date":"2026-04-11T22:05:13","date_gmt":"2026-04-11T22:05:13","guid":{"rendered":"http:\/\/localhost:8088\/articles\/extension-not-working\/"},"modified":"2026-06-01T09:12:02","modified_gmt":"2026-06-01T09:12:02","slug":"extension-not-working","status":"publish","type":"knowledge_article","link":"https:\/\/help.upwex.io\/en\/articles\/extension-not-working\/","title":{"rendered":"Extension is not working on Upwork pages"},"content":{"rendered":"<p>If you don&#8217;t see Upwex widgets on Upwork \u2013 the AI Job Assistant on a job page, the Cover Letter widget on the proposal page, the CRM Sync widget in the chat sidebar, or the contextual notification badge \u2013 start with these checks.<\/p>\n<h2>Quick checklist<\/h2>\n<ol>\n<li>Is the extension installed and enabled in Chrome?<\/li>\n<li>Are you signed in via the popup (you should see your profile, not the &#8220;Welcome to Upwex&#8221; screen)?<\/li>\n<li>Did you just install or reload the extension? Open Upwork tabs need a refresh to reconnect content scripts.<\/li>\n<li>Are you on a Chromium-based browser (Chrome, Edge, Brave, Arc, Opera)? The extension does not work in Safari or Firefox.<\/li>\n<\/ol>\n<h2>Fix 1 \u2013 Confirm the extension is installed and enabled<\/h2>\n<ol>\n<li>Open <code>chrome:\/\/extensions<\/code> in a new tab.<\/li>\n<li>Look for <strong>Upwex \u2013 AI Tools for Upwork<\/strong>. The current version is <strong>4.0.0<\/strong>; the subtitle reads &#8220;Upwork AI Proposal &amp; Sync with Pipedrive&#8221;.<\/li>\n<li>Make sure the toggle on the card is <strong>on<\/strong> (blue \/ green, not grey).<\/li>\n<li>If the card isn&#8217;t there at all, install the extension from the Chrome Web Store.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/help\/ss-ts-01-chrome-extensions.png\" alt=\"chrome:\/\/extensions card for the Upwex \u2013 AI Tools for Upwork extension version 4.0.0 with subtitle 'Upwork AI Proposal &#038; Sync with Pipedrive', the extension ID, and the enable toggle on the right turned on\" \/><\/p>\n<h2>Fix 2 \u2013 Check the popup state<\/h2>\n<p>Click the green Upwex <strong>U<\/strong> icon in the Chrome toolbar. There are two main popup states:<\/p>\n<ul>\n<li><strong>&#8220;Welcome to Upwex&#8221; screen<\/strong> \u2013 appears when you&#8217;re signed out. You&#8217;ll see the <em>Sign in to access AI-powered Upwork automation tools<\/em> caption, a green <strong>Sign In<\/strong> button, and &#8220;Free account required&#8221; below it. Click <strong>Sign In<\/strong> and finish authentication on <code>account.upwex.io<\/code>.<\/li>\n<li><strong>Logged-in state<\/strong> \u2013 your name, email, plan badge, optional trial-days badge, AI Credits progress bar, an Upwork Profile card with <strong>Sync<\/strong> \/ <strong>Manual<\/strong> buttons, and feature shortcuts. If you see this state, the extension is up and running; the popup is not the problem.<\/li>\n<\/ul>\n<p>If you ever see a different popup, the screenshot is out of date \u2013 the current build only has these two main states.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/help\/ss-ts-02-popup-signin.png\" alt=\"Upwex extension popup in the signed-out 'Welcome to Upwex' state \u2013 UPWEX.IO header, sign-in icon, 'Sign in to access AI-powered Upwork automation tools' caption, green 'Sign In' button, 'Free account required' note, 'Help Center' link in the footer and a 'v4.0.0' version badge on the right\" \/><\/p>\n<h2>Fix 3 \u2013 Reload the Upwork page<\/h2>\n<p>Content scripts can lose their connection when the extension is reloaded or updated. A simple page refresh reconnects them \u2013 press <kbd>Cmd+R<\/kbd> on macOS or <kbd>Ctrl+R<\/kbd> \/ <kbd>F5<\/kbd> on Windows \/ Linux on every Upwork tab you have open.<\/p>\n<h2>Fix 4 \u2013 Check site access permissions<\/h2>\n<p>On <code>chrome:\/\/extensions<\/code>, click <strong>Details<\/strong> on the Upwex card. Scroll to <strong>Site access<\/strong> and make sure it&#8217;s set to <em>On all sites<\/em> or that <code>upwork.com<\/code> is explicitly allowed. The extension&#8217;s host pattern is <code>https:\/\/*.upwork.com\/*<\/code>, so all Upwork subdomains are covered automatically.<\/p>\n<h2>Fix 5 \u2013 Restart the browser<\/h2>\n<p>Once in a while Chrome caches a stale service worker for the extension. Quit Chrome entirely (<kbd>\u2318Q<\/kbd> on macOS, close every Chrome window on Windows \/ Linux) and reopen it. Open Upwork after the browser is fully restarted.<\/p>\n<h2>Fix 6 \u2013 Reinstall the extension<\/h2>\n<p>As a last resort:<\/p>\n<ol>\n<li><code>chrome:\/\/extensions<\/code> \u2192 find Upwex \u2192 click <strong>Remove<\/strong>.<\/li>\n<li>Install Upwex fresh from the Chrome Web Store.<\/li>\n<li>Click the toolbar icon \u2192 <strong>Sign In<\/strong> again \u2013 your account, prompts, and profile data live on Upwex servers, so nothing is lost.<\/li>\n<\/ol>\n<h2>Still not working?<\/h2>\n<p>Reach out via the popup&#8217;s <strong>Help Center<\/strong> link (it opens this site), or email <a href=\"mailto:support@upwex.io\">support@upwex.io<\/a>. To speed things up, send:<\/p>\n<ul>\n<li>Your operating system and Chrome version (paste the value from <code>chrome:\/\/version<\/code>)<\/li>\n<li>The Upwex extension version shown in the popup footer (e.g. <code>v4.0.0<\/code>)<\/li>\n<li>The exact Upwork URL where the widget is missing<\/li>\n<li>A screenshot of the page and of the Upwex popup<\/li>\n<\/ul>\n<p>This is enough for us to reproduce the issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common causes and fixes when the Upwex Chrome extension widgets don&#8217;t appear on Upwork \u2013 popup checks, site access, reload.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-724","knowledge_article","type-knowledge_article","status-publish","hentry","knowledge_category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Extension is not working on Upwork pages | Upwex Customer Service &amp; Support | Upwex Help<\/title>\n<meta name=\"description\" content=\"Explore comprehensive guides, FAQs, and step-by-step tutorials for Upwex. 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