{"id":697,"date":"2024-09-12T08:45:28","date_gmt":"2024-09-12T08:45:28","guid":{"rendered":"http:\/\/localhost:8088\/articles\/skasuvannia-subscription\/"},"modified":"2026-10-19T08:57:37","modified_gmt":"2026-10-19T08:57:37","slug":"skasuvannia-subscription","status":"publish","type":"knowledge_article","link":"https:\/\/help.upwex.io\/uk\/articles\/skasuvannia-subscription\/","title":{"rendered":"\u0421\u043a\u0430\u0441\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0456\u0434\u043f\u0438\u0441\u043a\u0438"},"content":{"rendered":"<p>Cancelling your Upwex subscription is a two-click action from the <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/upwex.io\/pricing\/\">Pricing<\/a> Plans page, with a clear safety net: <strong>your current plan stays fully active until the end of the current billing period<\/strong>. There&#8217;s no instant lockout, no proration, no refund \u2013 you just won&#8217;t be charged on the next renewal date, and after that date your team loses access to paid features.<\/p>\n<h2>Where the Cancel link lives<\/h2>\n<p><!-- OLD: \n\n<p>Open <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/account.upwex.io\/plans\">account.upwex.io\/plans<\/a> (or click <em>View Plans<\/em> from the Billing page). Find the card for your active plan \u2013 it has a green <strong>Current Plan<\/strong> badge in the top-right and a green <strong>Manage Team<\/strong> button at the bottom. Just below that button you'll see a small grey link: <strong>Cancel Plan<\/strong>.<\/p>\n\n --><\/p>\n<p>Open <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/account.upwex.io\/plans\">account.upwex.io\/plans<\/a> (or click <em>Switch<\/em> on the Plan card of the Billing page). On a paid Flex plan the Flex card has a green <strong>Current Plan<\/strong> badge and the <strong>Manage Team<\/strong> and <strong>Connect Key<\/strong> buttons (the key button shows your key status once a key is connected). Just below them you&#8217;ll see a small grey link: <strong>Cancel Plan<\/strong>.<\/p>\n<p>If you are still on an older Lite, Pro or Max plan, it is shown as a <strong>Your current plan<\/strong> strip above the Flex card, and the <strong>Cancel plan<\/strong> link is on that strip.<\/p>\n<p><!-- OLD: \n\n<p><img loading=\"eager\" fetchpriority=\"high\" decoding=\"async\" width=\"1400\" height=\"816\" src=\"\/wp-content\/uploads\/help\/ss-bp-09-cancel-link.webp\" alt=\"Pricing Plans page from a Lite-plan account: Lite card has a green Current Plan badge in top-right, a green Manage Team button at the bottom, and a quiet grey Cancel Plan text link directly under it; Pro card with an amber Recommended badge and an Upgrade button; Max card with an Upgrade button\" \/><\/p>\n\n --><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1229\" src=\"\/wp-content\/uploads\/help\/ss-bp-13-pricing-flex.webp\" alt=\"Pricing Plans page on a paid Flex plan: Monthly \/ Yearly toggle with Save 6%, the Flex card at $7.99\/month with a green Current Plan badge, Manage Team and Connect Key buttons and a grey Cancel Plan link at the bottom, next to the Everything in Upwex, included panel listing AI Tools, Bidding and Workspace features\" \/><\/p>\n<p><!-- OLD: \n\n<p>The link is intentionally low-key \u2013 cancelling shouldn't be a one-tap mistake. You'll only see it on the card matching your current plan; other cards show <em>Upgrade<\/em> or <em>Downgrade<\/em> buttons depending on whether they're above or below your tier.<\/p>\n\n --><\/p>\n<p>The link is intentionally low-key, so that cancelling can&#8217;t happen by a stray click.<\/p>\n<h2>The confirmation modal<\/h2>\n<p>Click <strong>Cancel Plan<\/strong>. Upwex opens a small confirmation modal with a red warning triangle:<\/p>\n<p><!-- OLD: \n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"897\" src=\"\/wp-content\/uploads\/help\/ss-bp-10-cancel-modal.webp\" alt=\"Pricing Plans page with the Cancel Subscription modal open over it: modal has a red warning-triangle icon at top, the title 'Cancel Subscription', body text reading 'Your [Plan] plan will remain active until the end of the current billing period. After that, your team will lose access to paid features.', plus two buttons \u2013 Keep Plan (grey outline) on the left and Cancel Plan (solid red) on the right; behind the modal you can see the Lite, Pro and Max pricing cards with the active plan visible\" \/><\/p>\n\n --><\/p>\n<ul>\n<li><strong>Title<\/strong> \u2013 <em>Cancel Subscription<\/em><\/li>\n<li><strong>Body<\/strong> \u2013 <em>&#8220;Your [Plan] plan will remain active until the end of the current billing period. After that, your team will lose access to paid features.&#8221;<\/em><\/li>\n<li><strong>Keep Plan<\/strong> \u2013 grey outline button. Click to back out; nothing changes.<\/li>\n<li><strong>Cancel Plan<\/strong> \u2013 red button. Click to confirm cancellation.<\/li>\n<\/ul>\n<p>Behind the scenes, confirming the cancellation flips a single flag on your Stripe subscription (<code>cancel_at_period_end: true<\/code>). The subscription itself isn&#8217;t deleted \u2013 it&#8217;s scheduled to end on the next renewal date.<\/p>\n<h2>What changes immediately after you confirm<\/h2>\n<p>The cancellation is recorded right away, but no features are revoked. Two things change in the UI to make the new state visible:<\/p>\n<h3>Pricing Plans page<\/h3>\n<p><!-- OLD: \n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"813\" src=\"\/wp-content\/uploads\/help\/ss-bp-11-pricing-canceling.webp\" alt=\"Pricing Plans page after cancellation confirmed (Lite-plan account): Lite card now shows a red Canceling badge in top-right (replacing the green Current Plan badge), Manage Team button still green and active, and red text 'Cancels on Jul 2' below the button instead of the Cancel Plan link; Pro card with Recommended badge and Upgrade button, Max card with Upgrade button\" \/><\/p>\n\n --><\/p>\n<ul>\n<li>The <strong>Current Plan<\/strong> badge on your card turns into a red <strong>Canceling<\/strong> pill.<\/li>\n<li>The <em>Cancel Plan<\/em> link is replaced by red text <strong>Cancels on [date]<\/strong> showing exactly when the subscription will end.<\/li>\n<li><strong>Manage Team<\/strong> stays active \u2013 you can still add or remove seats.<\/li>\n<p><!-- OLD: \n\n<li>The other plan cards still show their <em>Upgrade<\/em> or <em>Downgrade<\/em> buttons, but using them won't reverse the cancellation (it just queues a plan change <em>after<\/em> the cancellation date \u2013 usually not what you want).<\/li>\n\n -->\n<\/ul>\n<h3>Billing page<\/h3>\n<p><!-- OLD: \n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"780\" src=\"\/wp-content\/uploads\/help\/ss-bp-12-billing-canceling.webp\" alt=\"Billing page with cancelling subscription: PLAN hero card shows 'Max [Canceling]' with a red Canceling badge inline next to the plan name, the subtitle reads 'Cancels on May 29' (instead of Renews May 29), and the green button at the right has changed from Switch to View Plans; SEATS card unchanged at 3 seats with Manage button; CREDITS card still shows 3994\/4000 with Top Up button and Resets May 29; Payment History table at the bottom unchanged with all paid invoices\" \/><\/p>\n\n --><\/p>\n<ul>\n<li>The <strong>PLAN<\/strong> hero card displays a red <strong>Canceling<\/strong> badge inline next to the plan name.<\/li>\n<li>The subtitle changes from <em>&#8220;Renews [date]&#8221;<\/em> to <em>&#8220;Cancels [date]&#8221;<\/em>.<\/li>\n<li>The green button changes from <strong>Switch<\/strong> to <strong>View Plans<\/strong> (the page it opens is the same; the label just signals that switching now is no longer the recommended path).<\/li>\n<li>SEATS, CREDITS, Payment History, and Payment Details all stay exactly as they were. You keep full access to everything.<\/li>\n<\/ul>\n<h2>What stays the same during the grace period<\/h2>\n<p>Until the cancellation date, your team is identical to a fully-paying team:<\/p>\n<ul>\n<!-- OLD: \n\n<li>Every paid feature still works \u2013 Check Fit Job Analyzer, AI Cover Letter + Screening Q&amp;A, Cover Letter Templates with reply rate, the full Performance Analytics dashboard, Quick Apply, Proposal Autofill, and (on Max) the 24\/7 Auto-Bidding scanner with Custom Match Algorithm \/ Red Flags prompts.<\/li>\n\n --><\/p>\n<li>Every Flex feature still works: Check Fit job analyzer, AI Cover Letter + Screening Q&amp;A, Cover Letter Templates with reply rate, the full analytics dashboard, Quick Apply, Proposal Autofill, and the 24\/7 Auto-Bidding scanner with the Custom Match Algorithm and Custom Red Flags prompts.<\/li>\n<li>The <strong>AI Credit pool<\/strong> behaves normally: members can keep spending plan credits, you can still buy <a href=\"\/articles\/top-up-ai-credits\/\">top-ups<\/a>, and the next reset (if it happens before the cancellation date) refills the pool.<\/li>\n<li><strong>Past invoices<\/strong> stay on the Payment History table forever \u2013 cancellation doesn&#8217;t delete them.<\/li>\n<li>Card on file and billing details stay on Stripe. Edit them at any time from <em>Payment Details<\/em>.<\/li>\n<\/ul>\n<h2>What happens on the cancellation date<\/h2>\n<p>On the renewal date that&#8217;s now your end date, Stripe stops billing and sends a webhook to Upwex. Several things flip at once:<\/p>\n<ul>\n<li><strong>Subscription becomes inactive.<\/strong> Your <em>billing_status<\/em> changes to <em>canceled<\/em>; you no longer have an active subscription.<\/li>\n<li><strong>Paid features are gated off.<\/strong> The 24\/7 Auto-Bidding scanner stops, Quick Apply \/ Proposal Autofill \/ cover-letter generation \/ Check Fit Job Analyzer \/ Q&amp;A all return &#8220;subscription required&#8221; errors. The extension and the Account UI gracefully degrade.<\/li>\n<li><strong>Plan AI Credits become unreachable.<\/strong> Your <em>plan<\/em> credit pool is frozen at the database level \u2013 even if there were unused credits, you can&#8217;t spend them without an active subscription.<\/li>\n<li><strong>Top-up Extra Credits stay in your account.<\/strong> They&#8217;re not tied to subscription status \u2013 when you re-subscribe, they&#8217;re immediately spendable again.<\/li>\n<li><strong>Team members stay on the team.<\/strong> Nobody is removed automatically. They just can&#8217;t use paid features.<\/li>\n<li><strong>All your data is preserved<\/strong> \u2013 Performance Analytics history, prompt library, Auto Bid history, Pipedrive connection settings, Cover Letter templates, Team membership, profile syncs. Re-subscribing puts everything back exactly as it was.<\/li>\n<\/ul>\n<p><!-- OLD: \n\n<h2>Cancel vs Downgrade<\/h2>\n\n --><\/p>\n<h2>Before you cancel<\/h2>\n<p><!-- OLD: \n\n<p>If money is the only reason \u2013 consider downgrading instead. The <strong>Lite<\/strong> plan keeps the account active and preserves the AI Credit pool (100 credits\/seat\/month) without losing core AI features \u2013 you keep Check Fit Job Analyzer, AI Cover Letter + Q&amp;A, Cover Letter templates with reply rate, the full analytics dashboard, multi-profile, and the Adaptive AI engine. See <a href=\"\/articles\/upgrade-downgrade-plans\/\">Upgrade, downgrade or switch plans<\/a> for the proration rules. Downgrade is a much softer option than full cancellation if you're just trying to cut costs during a quiet month.<\/p>\n\n --><\/p>\n<p>Upwex now has one plan, Flex, so there is no cheaper tier to downgrade to. If the goal is a lower bill, look at your seats first. Flex is priced per seat ($7.99 per seat per month), so removing members you no longer need on the <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/account.upwex.io\/team\">Team<\/a> page lowers the total from the next renewal &#8211; see <a href=\"\/articles\/how-team-seats-work\/\">How team seats work<\/a>. Yearly billing ($89.99 per seat per year) also costs a bit less than paying month by month.<\/p>\n<p>If you are still on Lite, Pro or Max, switching to Flex costs less and keeps every feature. The switch happens right away with a prorated charge, and unused credits from your old plan move to your extra balance, where they never expire. See <a href=\"\/articles\/upgrade-downgrade-plans\/\">Switch to Flex or change your billing period<\/a>.<\/p>\n<h2>Permanent account deletion<\/h2>\n<p>Cancelling doesn&#8217;t delete your account or its data \u2013 it just ends the paid subscription. If you want a full GDPR-style data erasure (account closed, history removed, profile data wiped), email <a href=\"mailto:support@upwex.io\">support@upwex.io<\/a> with the request.<\/p>\n<h2>Who can cancel<\/h2>\n<p>Only <strong>Owner<\/strong> and <strong>Admin<\/strong> roles can see and use the Cancel Plan link. Members don&#8217;t have access to the Billing or Pricing Plans pages at all \u2013 both are hidden from their sidebar.<\/p>\n<h2>Related articles<\/h2>\n<ul>\n<!-- OLD: \n\n<li><a href=\"\/articles\/upgrade-downgrade-plans\/\">Upgrade, downgrade or switch plans<\/a> \u2013 softer alternatives to cancellation<\/li>\n\n --><\/p>\n<li><a href=\"\/articles\/upgrade-downgrade-plans\/\">Switch to Flex or change your billing period<\/a> &#8211; moving from Lite, Pro or Max to Flex, or switching between monthly and yearly billing<\/li>\n<p><!-- OLD: \n\n<li><a href=\"\/articles\/pricing-plans-overview\/\">Pricing plans overview<\/a> \u2013 what each tier includes<\/li>\n\n --><\/p>\n<li><a href=\"\/articles\/pricing-plans-overview\/\">Pricing plan overview<\/a> &#8211; what Flex includes and what it costs<\/li>\n<li><a href=\"\/articles\/understanding-ai-credits\/\">Understanding AI Credits<\/a> \u2013 what happens to credits when a subscription ends<\/li>\n<li><a href=\"\/articles\/edit-billing-info-vat\/\">Edit billing information (including VAT)<\/a> \u2013 manage card and invoice details<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u042f\u043a \u0441\u043a\u0430\u0441\u0443\u0432\u0430\u0442\u0438 Upwex-\u043f\u0456\u0434\u043f\u0438\u0441\u043a\u0443 \u0456 \u0449\u043e \u0441\u0442\u0430\u0454\u0442\u044c\u0441\u044f \u0437 \u0434\u0430\u043d\u0438\u043c\u0438 \u043f\u0456\u0441\u043b\u044f \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u044f \u0431\u0456\u043b\u0456\u043d\u0433-\u0446\u0438\u043a\u043b\u0443.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-697","knowledge_article","type-knowledge_article","status-publish","hentry","knowledge_category---ai-credits"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0421\u043a\u0430\u0441\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0456\u0434\u043f\u0438\u0441\u043a\u0438 | Upwex Customer Service &amp; Support<\/title>\n<meta name=\"description\" content=\"Explore comprehensive guides, FAQs, and step-by-step tutorials for Upwex. 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